Get an in-depth overview of consumer protection in telecoms in this two-day seminar. Join our experts to explore both the sector-specific and horizontal consumer protection rules that apply in the EU communications sector, with reference to real-life examples and case studies, and get insight into the latest developments and their implications.

The training will provide attendees with:

• a comprehensive overview of the sector-specific and most relevant horizontal consumer protection rules applying in the telecommunications sector, using real-life examples and case studies from the European Union;

• an insight into the latest developments in: net neutrality (including zero rating), the implementation of roaming regulations, e-privacy, switching and portability, quality of service measures, universal service, and how the current review of the EU regulatory framework might affect these rules

• a practical and applied learning approach, using case studies to reinforce understanding of the key points;

• an historical perspective for participants to gain a clear appreciation of the key regulatory trends, and the growing importance of consumer protection issues in the telecoms sector.