In an industry where competition is fierce, customer experience may be the only differentiator for a customer to stay or leave. Building a CX strategy that will drive profit, reduce churn and wow the customer is difficult with the ever changing and increasing demands of the customer.
Your customers want things their way, whether that's a face-to-face conversation in store or a tweet about a query on their phone bill. This makes things tricky.
Join our invitation-only meeting for the most senior CX executives in the telecommunications sector across Europe and discover how to overcome your biggest CX challenges:
Speakers already include:
“A unique experience! Had the opportunity to meet and discuss with professionals system solutions that will supports operations. Most importantly had the opportunity to discuss practices and ideas that have been designed to offer great customer experience.” Chief Customer Service Officer, Primetel
Further information about the speakers, agenda and attending as a delegate or a solution provider can be found at ;
Tel: +44 207 368 9484
Email: exchangeinfo@
Visit:
25 Apr 2018 @ 08:00 am
25 Apr 2018 @ 05:15 pm
Duration: 9 hours, 15 minutes
Marriott Heathrow Hotel
Bath Rd, Harlington, Hayes UB3 5AN, UK
UB3 5AN Harlington
United Kingdom
English en