With the rise of chatbots and AI in customer service, how do you keep the human element in your digital interactions? How do you engage your agents to develop new skills that are required to support new customer behaviours? These are questions that drive the dreaded question: are contact centres going to be relevant in 5-10 years time? As more and more, businesses are turning to self-service channels and reducing telephony contact, this question needs to be addressed as quickly as the rate at which technology is moving.

The 2017 Executive Customer Contact Exchange will bring together 80 C-level executives and VPs/Directors of Customer Service with their peers plus a host of industry leading solution providers to discuss the very topics that will be changing the face of the contact centre as we know it!

Join us to get the cutting edge vision on the customer service sector from those companies that are leading innovation and change. The 2017 Executive Customer Contact Exchange will bring together 80 C-level executives and VPs/Directors of Customer Service with their peers plus a host of industry leading solution providers to discuss the very topics that will be changing the face of the contact centre as we know it!

The Executive Customer Contact Exchange BFSI is not a typical conference and there are some key distinguishing features that provide you with a truly unique forum in which to participate:

• Attendance is exclusive - Participation is strictly limited to senior executives from leading corporations to facilitate true peer-level networking for our delegation and speakers.
• Strategic conference sessions - The intellectual content of the conference programme is specifically designed for the seniority and maturity of the participants and has been developed following 9 months of in-depth research.
• An itinerary customised to your current business objectives - Exchange participants customise their agendas by selecting conference sessions, Think Tanks and one-on-one meetings with solution providers that they are most interested in meeting and networking with.
• One-on-one business meetings – The business meetings provide an exceptional opportunity for event participants to assess the solutions and services that are available to help them achieve their business objectives. For a full list of the solution providers participating please visit our solution provider’s page.

Join us to get the cutting edge vision on the customer service sector from those companies that are leading innovation and change.