Find out what developments are set to drive change in the next three years and beyond at 20:20 Customer Experience: Financial Services. With a new look agenda focusing on the forward-looking innovations rumbling the industry; dive into presentations, panels – and even our Hackathon60 – to uncover the secrets pushing the industry towards true customer-centricity.

"A fast moving and interactive conference that explored a wide range of customer experience elements."

Head of Customer Experience, Principality Building Society

"Some excellent speakers with insightful views both interesting and useful takeaways."

Associate Director, Fidelity Worldwide Investment