Topics of interest include, but are not limited to: - Shared services/national and international collaboration, cloud services, cloud computing - End-user needs, end-user feedback, end-user surveys - Primary research data - New skills for library staff - New (mobile) devices - Economic crisis: how libraries have managed, success stories; ideas for cost reductions - New models for academic publishing; alternative publication methods to journals and books - Linked data, open bibliographic data - Open Access - Intellectual property rights - Digital preservation: ensuring the future accessibility and usability of knowledgeWe invite submissions of:Research papers presenting theoretical solutions, but with a clear illustration on how these solutions can be appliedPosition papers presenting opinions on some aspect of practice, or describing work that is still in progress, but sufficiently mature to warrant attentionExperiences and case studies specifying requirements, challenges or opportunitiesBest practicesThe Programme Committee will select abstracts on basis of the following criteria:Relevance for the call for papersOriginalityLevel of innovationImpact on the wider library communityQuality of the abstract