Twenty-first century concepts of effective government favour performance-oriented management systems that deliver quality service to citizens. Officials are held accountable for the economic and social consequences of management decisions and practices. Such high public expectations present senior civil servants with professional challenges and leadership opportunities. Quality Management in the Public Sector  Leadership  Executive Communication Skills  Conflict Resolution  Managerial Strategic Choices for Competitive Advantage  Effective Presentation and report writing  Cost-Effectiveness and Cost-Benefit Analysis in Public Sector Management  Marketing and Competitive Strategies in the Public Sector  Management Reform and Renewal  The Management of Strategic Transformation  Introduction to Public Administration  Public Organisations in the 21st century  The Decision Making Process in Public Administration  Anti Corruption Strategy  Human Resource Department in the Public Sector  Local Authority Policy-Implementation Measures