DescriptionPoor information quality costs organizations ten to twenty percent of total sales or revenue in the form of process failure and “information scrap and rework.”  These costs are real and direct costs equivalent to manufacturing scrap and rework.  Lost and missed opportunity costs as a result of poor information quality can be even greater than that. You learn the quality principles that must be applied to both business processes and information systems processes to achieve effective business performance.  You learn how to measure and improve information quality to reclaim the lost profits of poor quality information.This course provides guidelines for implementing a Total Information Quality Management (TIQMtm) environment to create a “Center of Excellence” and sustain an information quality environment for business effectiveness.W. Edwards Deming’s 14 Points of Quality provide the basis for defining an information quality management environment.  You learn management techniques for implementing sustainable information quality improvement.  Illustrations show leading-edge best practices that result in business effectiveness and competitive advantage.What you will learnDefine information quality and its three componentsIdentify information customer-supplier relationshipsDescribe categories of information quality tools and how to use themDescribe how to measure information definition qualityIdentify how to measure information (content) qualityDescribe how to measure costs of poor quality informationDescribe how to reengineer and correct data and implement audits and controls for data transformation and movementConduct an information quality process improvement initiativeDescribe how to conduct an information quality maturity assessment and gap analysisDescribe how to organize and manage an information quality environmentDescribe best practices for information quality management