Marketforce's inaugural event Operations and the Customer Experience is a unique forum for senior Operations executives from across the retail financial services industry to discuss what operations strategy and transformation is being driven by changing customer expectations, and how organisations should align resources and processes to serve customers more effectively. Building on the success of our Operational Efficiency in Financial Services conference this event aims to develop a community of peers who can engage in in-depth discussions on how to deliver both improved efficiency and a better customer experience.Confirmed speakers include:Michael Gould, Chief Operating Officer, HiscoxSandeep Manchanda, Head of IT Management, Zurich Financial ServicesRafaele Petruzzo, Retail Experience Director, Barclays BankRuth Smith, Head of Savings Operations, ING DirectShanti Duggal, Operations Director, Ageas Protection