I am a creative and commercially aware IT professional who demonstrates strategic thinking, with a customer focus and a friendly approachable manner. A natural problem solver, I relish the challenge of identifying and implementing the appropriate solution to improve their business.
An Energetic performer consistently cited for unbridled passion for work, sunny disposition, and upbeat, positive attitude.

Specialties:
SMA-X, ITSMA Suite, Service Anywhere, Service Manager 9.2x/7.x & Service Center 6.2x, Solution design and Implementation of all modules.
HP OpenView Service Desk 4.5, 5.0, Solution design & Implementation of all modules
ITIL (v2 & v3) based Process design
Working knowledge of HP uCMDB, HP Asset Center, HP Quality Center & HP Connect IT
Web Technologies: HTML, ASP, CSS, Drupal, Wordpress