Objective2015 will be a landmark year for the debate on alternative and online dispute resolution. The Consumer ADR Directive will have to be transposed into national legislation by mid-2015; the ODR platform will become operational by the end of 2015. As a result of these EU acts, ADR & ODR should be available for any dispute regarding contractual obligations between a consumer and a business. Key topicsIn-depth analysis of the legal and practical issues regarding the implementation of the Consumer Alternative Dispute Resolution DirectiveForthcoming changes after the entry into force of the Regulation on Consumer Online Dispute ResolutionWho should attend?Ministry officials, representatives of business and consumer organisations and ADR providers.