Customer and revenue management strategies and opportunities for power utilities and their partnersIncrease Revenue StreamsLearn about partnerships, customer analytics, data and call centre management to effectively generate new, as well as increase existing revenue streams. Create a customer-centric organisationDiscover the world of possibilities within excellent customer care: customer engagement platforms, loyalty schemes, retention, brand image, using new customer technologies and turning staff into customer champions. Unlock the future of Smart technologyHow to implement smart meters and infrastructure, and their combined ability to influence customers’ energy consumption. How to ensure commercial success via structured business models. Market liberalisation means the industry is becoming increasingly competitive, and utilities are facing new competitors (such as retailers leveraging their brand and trusted relationship into the power provision space). This event is squarely focused on the customer and revenue management side of the utilities business. 2011 Key speakers include: Andrew Rawlinson, Head of Business and Performance Development, RWE NpowerTommy Nilsson, Business Information Officer – Customer Solutions, VattenfallJohn Pietryszak, Head of New Business Development, Scottish PowerMark Cullen, Head of Metering Product and Strategy, Eon GermanyNils Gunnar From, Managing Director, Stourman EnergiJohan Ohnell, Managing Director, Telge EnergiGavin Roberts, Head of Strategy, EonLuca Marchisio, Pricing and Portfolio Manager, Enel...and many more leading European energy providers For full 2011 programme and speaker details please visit the website