It is evident that digital transformation in the public sector is essential for modernizing public service delivery, enhancing transparency, fostering citizen participation, and ensuring secure data-driven decision-making.

Capturing the full potential of government digitization could free over USD USD 3.

5 trillion annually in economic value worldwide, through improved cost and operational performance.

Even as greater investment is being made in infrastructure, almost half of the world’s countries do not have a strategy to improve digital skills, which impedes efficient digital transformation and calls for further investment.

Beyond the digital competencies needed among civil servants, there is also a need to strengthen the capacities of these actors to create an enabling environment for digital transformation, notably through the development of digital and data governance policy frameworks that respect, protect and promote human rights, while ensuring data privacy and security.

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